Frequently Asked Questions

📦Do you ship internationally?

Yes, we ship worldwide with a tracking number for every order. No matter where you live, Random Spicy will come to you. 🌍💌

🚚 What are the delivery charges?

• In mainland France, delivery is free for orders over €30.

• For orders under €30, fees are calculated automatically at the checkout.

• Internationally, fees vary depending on the destination.

⏱ What are the processing and delivery times?

• Your package will be prepared within 24 to 48 business hours.

• Next, delivery takes approximately:
  • 2 to 3 weeks for Europe
  • 2 to 4 weeks for the rest of the world
  (These delivery times are indicative and may vary depending on the carrier.)

📍Where is my order?

Once your order has been shipped, you will receive an email with your tracking number.

You can track your order at any time via our tracking page.

🎀 Can I modify or cancel my order?

Orders are processed quickly, so if you want to modify or cancel, write to us as soon as possible at: rsrandomspicy@gmail.com.

We will do everything we can to help you before shipment.

🔁 Do you accept returns?

Yes, if an item is not suitable for you, you can return it to us within 14 days of receipt.

The products must be:

• not worn,

• unwashed,

• in their original packaging.

Return shipping is free.

💳 What payment methods do you accept?

We accept:

• Bank card (Visa, MasterCard, Amex)

• Apple Pay / Google Pay

• PayPal

• And more depending on your region.

📩 Any other questions?

Write to us at rsrandomspicy@gmail.com or via the form on the Contact page.

We'll get back to you within 24 to 48 business hours, with lots of love. 💌